Workflow management is a system of overseeing the process of passing information, documents, and tasks from one employee or machine within a business to another. Through proper workflow management, each of these employees or machines will pass the work on according to a predetermined procedure. As technology advances, much workflow management has become automated and takes advantage of special software to make the process much smoother. The software takes care of many functions the primary advantage of workflow management is improved efficiency within the business.
However, the main advantages are
1. Workflow management makes it easier to track employees and machine performance.
2. Workflow management serves to standardize working methods, ensuring that every employee working on the same level is performing the same function.
3. Workflow management also improves customer service.
4. Workflow management also helps businesses find ways to improve their production or service processes.